RETURN POLICY:

Sophia's Skate Shop offers the following Return Policy:

We have a 10 day money back guarantee on any item returned unmodified in it's original packaging in "new" condition. Refunds will be for cost of merchandise only and will not include any shipping or additional charges such as giftwrapping.

To return an item for any reason: 

E-mail us at returns@sophiaskateshop.com  We will issue a Return Authorization Number and shipping instructions. Requests for return and exchange authorization numbers must be received within 15 days of receipt of the item(s). Return the item with the original packing slip/invoice and your Return Authorization Number.  We cannot guarantee that we can credit you the purchase price if you do not receive a Return Authorization number. Returns shipped freight collect will not be accepted.

We MUST receive returns within 15 days of issuing a return authorization number. Returns received beyond that timeframe will either be charged a restocking fee, or will be refused.

If packages are returned to us for any reason except for shipping mistakes on our part or without our express consent, you will be charged for both inbound and outbound shipping. You are responsible for original shipping on returns for refund, except for when we have made an error. You are responsible for return shipping for exchange. If we make a mistake in an order, we will pay for your return shipping. CUSTOM ORDERS MAY NOT BE RETURNED FOR ANY REASON.

TWIZZLE DESIGNS and OTHER CUSTOM ORDERED DRESSES:

10% Discount on TWIZZLE Design, or other brand, dresses that are are custom ordered and not in stock. USE COUPON CODE "CUSTOM"

We stock a very limited selection of Twizzle dresses for immediate shipment. Most Twizzle garments are sewn to order, made to your specific requirements. Delivery times vary, but orders are generaly taking approximately 2-4 weeks from the time you place your order.

If you need something special for a competition or event, we suggest you allow up to 6 weeks. Please e-mail us to verify your order so that we are aware of your event date and we can verify availability with the manufacturer.

Seen a dress you like at another manufacturer? We may be able to order it for you even if we don't stock it normally.  Email us at sales@sophiaskateshop.com

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